At Waterhouses Quality Food, we’re committed to providing you with the highest quality freshWe carefully select and inspect all items before they leave our shop to ensure you receive the best quality products.
 produce, cold-pressed juices, and specialty groceries. Your satisfaction is our priority, and we want you to shop with confidence.

Our Policy on Returns & Exchanges

Due to the perishable nature of all our products—including fresh fruit, vegetables, bread, cold-pressed juices, eco-refill items, and specialty groceries—we do not accept returns or exchanges.

We carefully select and inspect all items before they leave our shop to ensure you receive the best quality products.

Quality Guarantee

If you are not satisfied with the quality of any product you have received, you must report the issue on the same day of receipt as soon as possible.

How to Report a Quality Issue

Email: waterhousesqualityfood@gmail.com
Please include:
  • Your order number (for online/delivery orders) or receipt details (for in-store purchases)
  • A clear photo of the unsatisfactory goods
  • Description of the quality issue
We will review your report and provide a resolution, which may include a refund or replacement, at our discretion.

Cold-Pressed Juices & Juice Cleanses

Quality Standards

Our cold-pressed juices contain no preservatives or additives and are made fresh to order. Fresh juices last 7 days when refrigerated; frozen juices last 6 months and 7 days after thawing.

Quality Issues

If your juice arrives damaged, leaking, or with any quality concerns, please email a photo to waterhousesqualityfood@gmail.com on the same day of receipt.

Juice Cleanse Cancellations

Juice cleanses can be cancelled up to 48 hours before your scheduled start date for a full refund. Cancellations made less than 48 hours before the start date are non-refundable.

Bespoke Hampers

Custom Orders

Bespoke hampers are made to order and cannot be cancelled once preparation has begun (typically 48 hours before collection/delivery).
If you need to cancel, please contact us as soon as possible at waterhousesqualityfood@gmail.com.
If your hamper arrives damaged or with quality issues, please email a photo on the same day of receipt.

Damaged or Incorrect Deliveries

If your delivery arrives damaged, incomplete, or with incorrect items, please contact us on the same day of receipt.
Email: waterhousesqualityfood@gmail.com

Include:
  • Your order number
  • Photos of the issue
  • Description of what was damaged or missing
We’ll arrange a replacement delivery or provide a refund as appropriate.

Faulty Products

If any product is faulty or not as described, please contact us on the same day of receipt at waterhousesqualityfood@gmail.com with photos and details. We’ll provide a resolution at our discretion.

Refund Processing Times

Approved refunds will be issued to your original payment method within 5-7 business days.

Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015.
 

Contact Us

If you have any questions about our Refund & Returns Policy, please get in touch:
Opening Hours:
  • Monday–Friday: 8:00am–6:00pm
  • Saturday: 8:30am–5:00pm
  • Sunday: 10:30am–3:00pm
Family-run since 1921 | 104 years of quality and service