Terms of Service

Last Updated:04/10/25

1. Introduction

Welcome to Waterhouses Quality Food (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website at www.waterhousesqualityfood.com and the purchase of products through our online store, delivery service, and click & collect options.
By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. About Us

Business Name: Waterhouses Quality Food
Trading Since: 1921
Address: Waterhouse’s Quality Food, 4-6 Mellor Road, Cheadle Hulme, Stockport, Greater Manchester, SK8 5AU  
Contact Email: Waterhousesqualityfood@gmail.com
Contact Phone: 0161 485 1637 

3. Products and Services

We offer:
  • Fresh fruit and vegetables
  • Cold-pressed juices and juice cleanses
  • Artisan bread and niche groceries
  • Eco-refill stations for foodstuffs and household products
  • Smoothies, frozen yogurt, barista coffee, and healthy beverages
  • Bespoke hampers
  • In-store shopping, online ordering with delivery, and click & collect services

4. Ordering and Payment

4.1 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, or suspected fraudulent activity.

4.2 Pricing

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time you place your order.

4.3 Payment Methods

We accept card payments and cash (in-store only). Payment must be made in full at the time of ordering for online purchases.

4.4 Payment Security

We use secure payment processing systems to protect your payment information. We do not store complete credit card details on our servers.

5. Delivery Service

5.1 Delivery Areas

We deliver to Stockport . Delivery availability is subject to postcode verification at checkout.

5.2 Delivery Times

We aim to deliver within the timeframe selected at checkout. Delivery times are estimates and not guaranteed. We will notify you of any significant delays.

5.3 Delivery Charges

Delivery charges vary based on order value and location. Delivery charges will be clearly displayed before you complete your order.

5.4 Failed Deliveries

If delivery cannot be completed due to incorrect address information, unavailability at the delivery address, or other customer-related issues, additional charges may apply for re-delivery.

6. Click & Collect

6.1 Collection Times

Click & collect orders can be collected during our opening hours:
  • Monday–Friday: 8am–6pm
  • Saturday: 8:30am–5pm
  • Sunday: 10:30am–3pm

6.2 Collection Process

You will receive a notification when your order is ready for collection. Please bring your order confirmation and valid ID when collecting.

6.3 Uncollected Orders

Orders not collected within 24 hours of the ready-for-collection notification may be cancelled, and a refund (minus any applicable restocking fee) will be issued.

7. Product Quality and Freshness

7.1 Fresh Produce

We are committed to providing the highest quality fresh produce. Due to the nature of fresh products, appearance may vary from images shown on our website.

7.2 Cold-Pressed Juice

Fresh cold-pressed juice has a shelf life of 7 days when refrigerated. Frozen juice can be stored for up to 6 months. Please follow storage instructions provided.

7.3 Perishable Items

Perishable items should be refrigerated immediately upon receipt. We are not responsible for spoilage resulting from improper storage after delivery or collection.

8. Returns and Refunds

8.1 Fresh and Perishable Products

Due to the perishable nature of our products, we cannot accept returns of fresh produce, juice, bread, or other perishable items unless they are faulty, damaged, or not as described.

8.2 Damaged or Faulty Products

If you receive damaged, faulty, or incorrect products, please contact us within 24 hours of delivery or collection with photographic evidence. We will offer a replacement or full refund at our discretion.

8.3 Non-Perishable Products

Non-perishable products may be returned within 7 days of receipt if unopened and in original condition. Refunds will be processed within 7 days of receiving the returned item.

8.4 Refund Method

Refunds will be issued to the original payment method used for the purchase.

9. Eco-Refill Stations

9.1 Bring Your Own Containers

Customers are encouraged to bring their own clean containers for eco-refill purchases. We also provide containers for purchase if needed.

9.2 Container Hygiene

Customers are responsible for ensuring their containers are clean and suitable for food storage. We reserve the right to refuse to fill containers that do not meet hygiene standards.

10. Loyalty Programs

We offer loyalty programs for certain products (in store only):
  • Coffee: Buy 9, get the 10th free
  • Milkshakes/Smoothies: Buy 5, get the 6th free
  • Spend £50 for 4 weeks, get £10 off your 5th shop
Terms and conditions of loyalty programs may change. Current program details are available in-store and on our website.

11. User Accounts

11.1 Account Creation

You may need to create an account to use certain features of our website. You are responsible for maintaining the confidentiality of your account credentials.

11.2 Account Security

You must notify us immediately of any unauthorized use of your account. We are not liable for any loss resulting from unauthorized account access.

11.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

12. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of Waterhouses Quality Food or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

13. Website Use

13.1 Acceptable Use

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

13.2 Prohibited Activities

You must not:
  • Use the website to transmit harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Use automated systems to scrape or collect data from our website
  • Impersonate any person or entity

14. Third-Party Services

Our website may contain links to third-party websites or services (such as Deliveroo). We are not responsible for the content, privacy practices, or terms of service of third-party sites.

15. Limitation of Liability

To the fullest extent permitted by law:
  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products
  • Our total liability for any claim related to our services shall not exceed the amount paid for the relevant order
  • We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law

16. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

17. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, or government restrictions.

18. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21. Contact Us

If you have any questions about these Terms of Service, please contact us:
Email: waterhousesqualityfood@gmail.com
Phone: 0161 485 1637
Address:Waterhouse’s Quality Food, 4-6 Mellor Road, Cheadle Hulme. Stockport, Greater Manchester, SK8 5AU 
By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.